COMMUNICATION ENGLISH QUESTION PAPER (2016) BHM

BHM & CT I – YEAR I-SEMESTER (CBCS) (MAIN) EXAMINATION, DECEMBER 2016

SUBJECT: COMMUNICATION ENGLISH

TIME : 3HRS                                                                                              MAX. MARKS: 75

NOTE: ANSWER ALL QUESTIONS FORM PART-A AND ANSWER ANY FIVE QUESTIONS FORM PART-B

PART-A

1. Define Communication

2. What is formal and informal communication?

3. What is Group communication?

4. Write polite expressions for agreement and disagreement.

5. What is meant by etiquette and manners?

6. Why is eye contact important?

7. What should one keep in mind while dealing with seniors?

8. Why is listening important in communication?

9. Give two examples of self introduction.

10. What is “One word substitution”?

PART-B

11. What are the principles of communication?

12. When does communication fail?

13. What is a conference and how is it conducted?

14. Who is a Public Relation Officer? What role do they play in a hotel?

15. Explain Art of Good Communication.

16. Write about (i) Lobby Manners (ii) Dining Etiquette

17. How does one handle Guest Request and Complaints?

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