BHM SEM I OU SYLLABUS IMPORTANT QUESTIONS

BHM  SEM I OU SYLLABUS IMPORTANT QUESTIONS

                Unit-I

1.       Why is Communication important?  Explain how to overcome barriers in communication

OR

Hospitality Industry cannot exist without communication skills. Explain with example.

2.      Write the attributes of oral and written communication. explain what is body language communication.

OR

In non verbal communication, paralanguage is most akin the verbal communication.

3.      Barriers to communication OR what are the barriers you face when you are working in Hotel industry and are not good at communication skills.

Unit – II

1.       Define group networks.  what are interpersonal skills?

2.      How does public relation help in the growth of business in a hotel. OR

 what is Public Relations  explain  in detail with suitable example.

3.      what are the rules governing an introduction? How would you introduce two friends of yours? Give an example. OR

what is meetings and greetings? How should one introduce himself  explain with example.

4.      define internal communication. What is group communications explain briefly.

5.      How do you show your different expression when you are at work place. Explain it by giving example to different polite expressions.

Unit –III

1.       Write a letter to an Hotel industry applying for the post of ………………..

2.      Write a letter to the Editor of a newspaper drawing his attention towards ……………..

3.      Draft a covering letter along with Resume to ………………………………..

4.      What is a business letter and write different parts of letter with a layout/format.

5.      Write a letter to enquire about…………………………..

6.      Write a reply to the enquire letter……………

7.      Write a complaint letter ………………………….

8.      Write a letter to place an order……………………

Unit –IV

1.        Describe the first aid procedures for (i) a burnt patient  (ii) insect bite

or

  write a speach giving Vote of Thanks at Silver Jubilee anniversary of your college.

2.       what is meant by speech? (b) write a paragraph on "Green city clean city"

or

 Describe the process of making your "favourite snack". (d) Describe the process of making "Chocolate Cake".

3.      How to draft a speech. Explain with example

4.      Describe how to write a process. Give an example(food prepration or using an appliance or object)

5.      How to write a paragraph. Write a paragraph on …………

Unit – 5

1.  what is meant by on-the-job communication? (b) write a short notes on 1. Memos

2. Circulars  3. Notices  4. Minutes 5. Agenda

 3.  What is organizational communication and what are its different channels?

4. What are the different types of meetings? Explain with examples.